Let's exist clear.

There's nix wrong with saying, "I'd be more than happy to assist." In fact, when I worked on the HubSpot customer support team, I would use this phrase oftentimes because I thought it was a courteous way of letting customers know that I was eager and willing to assist them.

Just, the more than that you utilize this phrase, the more that you tend to lean on it in your day-to-day vocabulary. I caught myself saying this all of the time to the bespeak where I felt I was overusing information technology and sounding similar a broken record. Every time a customer asked me to do something, I would immediately bark back with, "I'd be more than than happy to help," like a trained dog.

This wasn't an issue if the call was brief, or if the customer had an like shooting fish in a barrel question. But, when I had to work with people who needed assist with multiple problems, this phrase would gradually feel less sincere as I connected to use information technology. Afterwards the second or tertiary time saying it on a call, customers would think that I was merely trying to motion the conversation along and that I didn't genuinely care about their issue.

Somewhen, I learned that using an alternative phrase not simply made me experience like I wasn't repeating myself, simply information technology also made the quality of my service more consequent for my customers. By using different vocabulary and phrases, it kept conversations fresh which showed customers that I was still invested in their bug — fifty-fifty if the call was long.

In this mail, we've curated a list of alternatives to the phrase, "happy to aid." Share these with your team to ameliorate their advice skills and provide a better service experience for your customers. → Download Now: Customer Support Training Template [Free Template]

Alternatives for 'Happy to Assistance'

  1. I'd love to help.
  2. Certainly.
  3. Information technology would exist my pleasure.
  4. You got it.
  5. Not a problem.
  6. Don't hestitate to accomplish out.
  7. At your service.
  8. I'd be more willing to assist.

1. "I'd love to help."

It's a small alter, just switching the word, "happy" with the give-and-take, "love" makes a large departure in this case. Y'all're not just excited to collaborate with the customer, rather, you're eager to help and are motivated by their success.

ii. "Certainly."

If you want to exist cursory, you can utilize this phrase when a customer asks for your help. It'south a quick response that shows the customer you've listened to their problem and you lot're set to provide support. This is a great phrase to use if the client is in a hurry and wants to get a solution as fast as possible.

3. "It would exist my pleasure."

This is a skillful phrase to use when a customer seems frustrated or stressed about a trouble. Information technology shows them that yous're confident in your ability to troubleshoot and it neutralizes the overwhelming feelings that the customer may have.

4. "You got it."

If you're looking for a more than casual arroyo, this phrase is corking considering it empowers the customer to ask for aid. It tells them that you're able to provide any they need and that they tin can rely on you for connected support.

I'd recommend using this phrase if yous've already developed a rapport with your customer and they don't expect you to be equally formal equally you showtime were on the telephone call.

v. "Not a trouble."

Exist conscientious when you lot use this one. While it's a great alternative to "happy to help," some people may call up you're not taking their effect seriously enough. They may think that they accept a existent problem on their hands, and by telling them otherwise, y'all may add friction to the service experience.

Information technology'southward all-time to use this phrase when the customer asks you to practice something modest like looking upward a knowledge base article or directing them to their customer success manager. Since these are relatively easy tasks, nigh customers won't think twice when y'all apply this phrase.

vi. "Please don't hesitate to attain out."

I similar to apply this phrase when I'm signing off an email or wrapping upwards a telephone call. It lets the customer know that I'yard always bachelor to assistance and they shouldn't worry about contacting me exterior my working hours. It also shows the client that I'thou aligned with their needs and that their solutions won't come up at the expense of my personal convenience.

7. "At your service."

While it'due south not for every support team, it may make sense to use this phrase if your customers are expecting a formal service interaction — like at a high-end hotel or a fancy restaurant. Equally a service rep, this keeps your advice on brand which makes the customer feel like they're interacting with a luxurious company.

8. "I'd be more than than willing to assist."

In most scenarios, this phrase tin be used interchangeably with "happy to assist." It effectively sends the same message, only uses unlike language similar "aid" instead of "help." This is a adept phrase to proceed in your back pocket if you lot suddenly freeze with the client and aren't sure how to respond.

At present that y'all know what to say to customers, acquire which customer service phrases to avoid. New Call-to-action

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Originally published Feb 19, 2021 8:15:00 AM, updated June 15 2021